This Refund Policy describes when and how refunds are provided for coaching programs offered by Fitness is Freedom LLC, DBA OTC Fitness Co ("OTC Fitness," "we," "us," and "our"), including the OTC Strength Foundations Program. This policy is incorporated into and forms part of our Terms of Service and your signed Enrollment Agreement.
1. How Enrollment Works
Our coaching programs are sold as fixed-term coaching agreements — typically three or six months — paid either monthly for the length of the term or in full up front. The term length, monthly amount, and program start date are confirmed to you in writing by your coach before you sign your Enrollment Agreement in the OTC app. Your agreement does not renew automatically; it ends at the end of your term unless you and your coach agree in writing to continue.
Because the program is a fixed-term commitment, it is backed by the First Month Guarantee described below rather than an at-will cancellation right.
2. The First Month Guarantee
Do the work for your first 30 days. If you then decide the program isn't for you, you can leave with your first month refunded and the rest of your agreement voided.
2.1 The window
The guarantee covers days 1–30 of your program, counted from the program start date confirmed in writing by your coach. To use it, you must submit your request on or before day 35 of your program (see Section 4).
2.2 The conditions
The refund is available when, during your first 30 days and as recorded in the OTC app:
- you logged at least two (2) workouts for each program module you completed, and
- you completed every in-app homework assignment for each of those modules.
Modules are self-paced and extensions are allowed, so the conditions apply to the modules you actually completed within the 30 days. For example, a client who completed three modules must have logged at least six workouts and completed all homework for those three modules.
OTC Fitness's app records are the record of what you completed. We will share your records with you on request.
2.3 What you receive
If you met the conditions and requested in time, we will:
- refund your first month's payment (or, if you paid in full, the full amount you paid) to your original payment method within 10 business days;
- void the remainder of your Enrollment Agreement, so no further payments are owed; and
- end your participation and deactivate your app access (see Section 5).
2.4 Leaving without a refund
If you did not meet the conditions, you may still leave the program during the window. Submit your request on or before day 35 and the remainder of your Enrollment Agreement is voided with no further payments owed. Your first month's payment is not refunded in this case.
2.5 Limits
The First Month Guarantee is available once per client, on your first enrollment only, and only for programs purchased directly from OTC Fitness. It does not apply to re-enrollments, renewals, or separately purchased services such as individual in-person sessions.
3. After the Guarantee Window
After day 35, the First Month Guarantee is closed and your Enrollment Agreement governs. In summary:
- You remain responsible for every remaining monthly payment through the end of your agreed term, whether or not you continue training.
- As long as your payments are current, your app and coaching access continue through the end of your term.
- If a payment fails and is not cured within 30 days, the remaining balance of your term becomes due.
- If OTC Fitness ends your enrollment for cause (for example, a serious violation of the Terms of Service or Enrollment Agreement), no refund is owed for the current month and nothing further is owed.
- If OTC Fitness cannot deliver coaching for the rest of your term for reasons within our control, we will refund the unused portion of what you paid or stop future charges.
Except as described in this policy or as required by applicable law, program fees are otherwise non-refundable.
4. How to Request a Refund or Exit
Email coaching@otcfitness.co from the email address on your account with your full name and a statement that you are requesting (a) a refund under the First Month Guarantee or (b) an exit without refund under Section 2.4. You do not need to give a reason, though we welcome feedback. We may confirm your identity and check your app records before processing. Requests are timed by the date we receive your email.
5. Effect of a Refund or Exit
When a refund or exit is processed:
- Your participation in the program and all coaching services end.
- Your access to the OTC platform will be deactivated.
- You keep personal copies of the workouts and programs you created. If you would like an export before deactivation, request it in your email and we will provide it.
6. Hardship Exceptions
If serious illness, injury, or a major life event prevents you from continuing, tell your coach. We may, at our sole discretion, pause, transfer, or release the remaining term. Any such exception is a courtesy, does not waive this policy for other cases, and may be conditioned on reasonable documentation.
7. Changes to This Policy
We may update this Refund Policy from time to time. The version in effect on your program start date governs your enrollment. Material changes will be posted on this page with an updated "Last updated" date.
8. Contact Us
If you have questions about this Refund Policy, contact us at:
Fitness is Freedom LLC, DBA OTC Fitness Co Email: coaching@otcfitness.co